Frequently asked questions
What is the return policy?
Returns & Refunds Policy
Clear. Honest. Built on Integrity.
At Stitches of Strength, we take pride in what we create. Every item is made on demand — one piece at a time — and fulfilled with care. If something isn’t right, we fix it. No runaround. No excuses.
This is how returns and order issues are handled for all customers in the UK and USA.
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If Your Order Arrives Damaged, Defective, or Misprinted
If your item arrives with a defect, misprint, or any kind of damage, you have 30 days from receiving it to report the issue.
If your package never arrives, you have 30 days from the estimated delivery date to let us know.
If the problem is on us, we cover it — replacement or refund.
Just contact us with your order number and a photo of the issue.
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Where Returns Go
All returns go directly to our fulfilment partner’s facility.
Once the returned item arrives, you’ll receive an automatic confirmation email.
Unclaimed returns are donated to charity after 30 days.
If you choose to send a return anywhere other than the official fulfilment address, you become responsible for any costs or issues with that shipment.
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Wrong Address
If an incorrect or incomplete address is provided at checkout, the courier will return the order to our fulfilment facility.
Once we confirm the updated address, you will be responsible for reshipping costs.
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Unclaimed Orders
If a package goes unclaimed and is returned, reshipping costs are your responsibility.
If no reshipment is requested, the item will be donated after 30 days.
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Returns for Buyer’s Remorse
We do not offer refunds or returns for:
Buyer’s remorse
Change of mind
Ordering the wrong size
Why?
Every product is printed individually when you order it — there is no inventory or stock room. Each piece is made specifically for you.
If you need a different size, you’re welcome to place a new order at your discretion.
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Need Help?
If something is wrong, reach out. Integrity matters here — and we look after our own.
Email: sosbrandhq@gmail.com
Subject: “Order Issue – [Your Order Number]”
We’ll take it from there.